TERMS AND CONDITIONS – NANTCOY COTTAGES & CUCKOO’S HIDEAWAY  

Before confirming you booking at Nantcoy Cottages or Cuckoo’s Hideaway, please read the information below: -  

PAYMENT POLICY – 

For bookings made more than 8 weeks before arrival, a deposit (non-refundable) of 25% of the total cost of the holiday is required, the remaining balance is to be paid 8 weeks before arrival. If final payment is not received within 8 weeks, we reserve the right to cancel the booking without offering you a refund. If the booking is made within 8 weeks of arrival, full payment is required when booking.  

AMENDMENTS / CANCELLATION BY GUESTS – 

Once you have booked you have entered a legal contract and any deposit is non-refundable. If you are unable to continue with the booked dates, please contact us immediately as we can offer you alternative dates. If you wish to cancel within 8 weeks of your arrival we will only offer you a refund if we are able to re-let the accommodation for those dates.  

CANCELLATION BY OWNERS – 

We reserve the right to refuse or cancel any bookings at any time, if cancelling your booking for reasons beyond our control we will offer you an alternative date/accommodation or a full refund.  We would be unable to accept further liability beyond this.  

ARRIVAL / DEPARTURE – 

Cottages – STABL / ‘SGUBOR NANTCOY  

Check-in 5pm   

Check-out 10am  

Treehouse -  CUCKOO’S HIDEAWAY 

Check-in 4pm  

Check-out 10am  

We will contact you within 48 hours of your arrival with the key box code for accommodation.  On the day of arrival if an earlier check-in time is available, we will message you via text message.  

BOOKINGS -   

Guests must be 18 years and above at the time of booking.  

We permit the maximum number of guests to occupy each property as stated below.   

STABL (MAXIMUM OF 6)   

‘SGUBOR (MAXIMUM OF 2)   

CUCKOO’S HIDEAWAY (MAXIMUM OF 2)  

LIABILITY – 

We do not accept any liability for any loss, damage, or injury to any member of your party or any vehicles or possessions.  

You are responsible and liable for any damage/breakages you cause to the accommodation or contents of the properties. There may be a charge for damaged or missing contents. We understand that accidents can happen, and we do not normally charge for minor breakages/damages but would appreciate being informed as soon as possible.  

PETS – 

Cottages – 1 Pet only at an extra cost of £30.00  

Treehouse – Pets are not permitted at Cuckoo’s Hideaway  

Owners are responsible for their pets, Nantcoy is a working farm and any irresponsible behaviour will not be tolerated.   

NO SMOKING – 

Smoking is not permitted inside any property.   There are ashtrays available outside all properties